• Shipping is free across India on orders above ₹999.
• Orders are packed on Sunday and dispatched every Monday. Delivery usually takes 7–8 business days, depending on your PIN code.
• Please note that weekends, gazetted holidays and unforeseen circumstances may affect delivery timelines.
• We currently don't offer international shipping.

Once your order is out for delivery, our courier partner may contact you on the phone number provided with your order. Multiple delivery attempts may be made if you're unavailable. If the courier is unable to reach you after the required attempts, the package may be returned to us. Please keep an eye on your phone and make sure your contact details are correct.

• We currently don't accept returns or refunds for change of mind or incorrect purchases. If your order arrives damaged or there is a genuine issue with your order, please reach out to us and we'll work with you to resolve it.
• Due to the nature of the products, art stationery products are non-refundable.
• As a small, independent studio, we don't accept returns or refunds for change of mind, incorrect purchases, or any other reason unrelated to an issue with the order. We carefully pack every order to ensure it reaches you safely and try to keep our fulfilment process as low-waste as possible.

If your order arrives damaged, defective, or there is an issue with what you received, please contact us with photos within 7 days of delivery. We'll review the issue and, where appropriate, arrange a replacement or another suitable resolution.

At Whimsona, we respect your privacy and want you to feel comfortable shopping with us. We collect only the information necessary to process, pack and deliver your orders, such as your name, contact details, shipping address and order information.
Your information may be shared with trusted payment providers, shipping partners and other services involved in fulfilling your order. We do not sell or trade your personal information, and we take reasonable steps to keep the information you share with us secure.
By using our website and placing an order, you agree to the collection and use of your information as described above. If you have any questions about how your information is handled, you can always reach out to us.

By placing an order with Whimsona, you agree to our shop policies and the information provided on our website. Please make sure your shipping and contact details are accurate before placing your order. Product colours may vary slightly from what you see on screen, and product availability, pricing and details may change from time to time. We reserve the right to cancel or decline an order where necessary.